Refund policy
We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from MOPHAMP. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy

Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal

Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation


Valid Proof of Purchase
◾Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
◾Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
◾Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)


How to Return/Replace/Repair an Item
1. Contact gomophamp@gmail.com,for a Return Merchandise Authorization (RMA) Number. MOPHAMP will not accept returned items without prior authorization and RMA
2. Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
3. MOPHAMP will repair/replace any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items